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Built for your trade · Healthcare facilitation

Every enquiry is somebody's family, waiting.

Patients and attendants ring from three states and four channels. One place to hold them, so nobody waits on a callback that never comes.

No renaming, no custom fields to build. It already calls them enquiries and treatment cases, and asks the 17 questions your trade actually asks.

What this costs you today

How the work actually runs

This is the board a counsellor opens on the first morning — not a template to configure, the pipeline as it ships.

Patient journey
  1. New
  2. Contacted
  3. Qualified
  4. Hospital shortlisted
  5. Appointment fixed
  6. Admitted work starts here
Won Treatment complete
Lost, and why Not interested Unreachable

A sale is not the end of the job. Winning one opens a second board:

Treatment journey
  1. Admitted
  2. Under treatment
  3. Discharged
  4. Claim filed
Won Settled

What that gives you

Urgency you can see across the room

Emergency draws in red on the enquiry screen. A patient who can wait a month does not.

The patient, not just the caller

Name, age and gender sit beside the name, and when a relative is calling the screen says so.

Insurance and the hospital shortlist together

Policy, scheme, sum insured and the hospitals you work with, on the record before you quote.

The questions it already asks

17 fields, grouped the way you would ask them on the telephone. Change any of them later; none of them is work you have to do first.

Requirement

  • Medical concern
  • Treatment sought
  • Urgency
  • Hospital preference
  • Preferred treatment city

Patient

  • Patient name
  • Patient age
  • Gender
  • Attendant / relative

Insurance

  • Insurance
  • Insurer / scheme
  • Policy number
  • Sum insured

Commercials

  • Budget indicated

Where the enquiries come from

Every one of these is a door that is already built. Nothing is typed in twice, and a duplicate enquiry is recognised as one.

Set up in an afternoon, not a quarter.

Choose Healthcare facilitation when you sign up and the board, the fields and the channels above are already there. Nothing to configure before the first enquiry.